Trying (or not really) to Reach Me

There's probably not a business day that goes by that I do not witness some act of poor strategy in communications as it pertains to people trying to reach me.

In the 10 minutes I had to deplane in Atlanta and run to catch my next plane, I called my office voicemail. There was a message left earlier that morning from a person desperate for me to call him back within the hour.

Had he listened to my voicemail greeting, they would have heard "Due to flight schedules, I will be unable to listen or return voicemail today. Please send me an e-mail, SMS or call my mobile phone number if urgent."

What's worse? They called and left a second voicemail two hours later! And they were upset that I had not called them back! Did they call my mobile phone? No. Did they send an e-mail? No. Did they send me an SMS? No. They assumed that despite what my greeting said, I would still call them back. Crazy.

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